For providers - cancellation policy
A patient asking Beautifi to cancel does not cancel their loan. Your clinic needs to start the request through the right channel.
Before you start
Beautifi cannot cancel a loan or issue a refund because a patient asks. The request has to come from you.
Until Beautifi receives your confirmation, the loan remains active and funding may continue as scheduled.
The next step depends on whether funding has started, whether the procedure occurred, and whether the loan is through RepeatMD.
Find your path
Choose the current situation. We’ll show your clinic’s next step and what happens after you contact Beautifi.
Funds have not been sent by Beautifi
What your clinic does
Email Partner Success the same day your clinic decides to cancel.
Include the patient's name and say you are cancelling the procedure.
Resolution
Beautifi stops the payment, cancels the loan, and confirms with you by email. If the funds went out before your email arrived, Partner Success tells you and moves you to the next path.
Procedure not completed, funds sent by Beautifi
What your clinic does
Email Partner Success with the patient's name.
Say whether you are returning the full amount or part of it. If part, include the amount.
Return the funds using the instructions Partner Success sends back.
Resolution
Beautifi applies the returned amount to the patient's loan and confirms with you once it is done.
Financed through RepeatMD
What your clinic does
Open your RepeatMD admin panel.
Find the patient's purchase and submit the cancellation or refund there.
Resolution
Beautifi receives it through RepeatMD and stops funding or pulls the funds back. You do not need to email anyone.
No email needed for RepeatMD. Stuck? Email Partner Success
This page summarizes how Beautifi handles clinic cancellation requests. It does not replace the patient's loan agreement or your clinic's own policy.
Questions? Ask Partner Success