Last updated October 22, 2026
Beautifi Solutions Inc. ("Beautifi," "we," "us" or "our") collects, uses, discloses and protects personal information when operating our website and patient-financing services. Personal information is information that identifies you or can reasonably be used to identify you.
This policy covers website visitors, patients, applicants, borrowers, co-signers, clinic representatives and other business contacts. It applies to our enquiry forms, including "Partner with Beautifi," clinic onboarding, financing applications, borrower and provider portals, and related communications. It also applies when you access these Beautifi services through a clinic or partner platform. Equipment financing and related services are covered by separate privacy policies. An optional marketing consent may cover offers for other products or brands; applying for those products is governed by their applicable policies and agreements.
This policy explains our practices; it is not blanket consent to every use of information. The credit authorizations in our Terms and Conditions apply when you submit an application, agree to sign a loan agreement or have an active loan, as described below. Simply browsing our website or making an enquiry does not authorize a credit inquiry. Biometric processing and optional marketing have their own consent requirements. Separate notices may provide additional detail at the relevant step.
When you request a call or submit a provider or partnership enquiry, we use the contact details, clinic information and message you provide to respond, discuss your clinic's needs and arrange next steps. Submitting the form does not enrol your clinic or commit it to fees.
If your clinic proceeds to onboarding, we use relevant business, professional, representative and payment information to assess eligibility, verify the clinic and its representatives, set up access and administer the relationship. Clinic participation and pricing are governed by separate agreements. An enquiry does not authorize a personal credit check on a clinic owner or representative, and optional marketing consent is separate.
We collect information reasonably necessary for the interaction or service involved, with your knowledge and consent unless an applicable legal exception permits otherwise. Depending on how you use Beautifi, this may include:
Please do not include medical records, identification documents or banking details in general enquiry forms or ordinary email unless we request them and direct you to an appropriate submission method.
We collect information from you and your use of our services. Where authorized or permitted by law, we also receive relevant information from your clinic, a co-applicant or authorized representative, credit reporting agencies, financial institutions, verification providers, referral partners and public business or professional records. If you use Google or another sign-in provider, we receive the account information authorized through that sign-in process, such as your name, email and account identifier.
Anyone providing another person's information must have the necessary authority and permissions and make that person aware of the relevant purposes. This does not replace consent we must obtain directly from that person, including a co-applicant's credit authorization.
We use personal information to:
We limit collection, use and disclosure to identified, appropriate purposes and obtain the consent required for the information and activity. We explain a materially different purpose and obtain new consent where required before using information for that purpose. The financial-crime activities described in the next section are distinct from credit checks and account administration.
We verify borrower identity and clinic identity, ownership and authority using relevant documents, verification providers and lawful sources. Clinic onboarding also includes sanctions and politically exposed person (PEP) or head of international organization (HIO) checks involving relevant representatives or ownership information.
At loan signing, applicants provide the PEP/HIO and relevant family or close-associate declaration set out in the Terms and Conditions. Where reasonably necessary at that stage, we may ask a borrower for information about the transaction or source of funds or wealth and supporting evidence. We use these declarations and signing-stage enquiries to assess the transaction and financial-crime risk. We collect only information reasonably needed for that purpose.
Verification records may include information supplied, verification and screening results, relevant risk assessments, review decisions and supporting records. Access is limited to authorized purposes, and retention follows the requirements described below. If the information is necessary to assess or complete a transaction and cannot be provided or verified, we may be unable to proceed.
Qualification: when you submit a qualification application and accept the Terms and Conditions, you authorize a soft credit inquiry to assess eligibility and creditworthiness. A soft inquiry does not affect your credit score.
Agreeing to sign: when you agree to sign a loan agreement, you authorize Beautifi to obtain a hard credit inquiry for that loan. For ecommerce financing, this applies when you sign. We may conduct the hard inquiry at our discretion and may omit it in some circumstances. A hard inquiry may affect your credit score.
Active loans: your authorization also covers further soft or hard inquiries while you are an active borrower, where reasonably necessary for account monitoring and administration, assessing additional credit you request, or collections. Further hard inquiries may affect your credit score. We comply with any applicable requirement for additional notice or consent and do not use this authorization for unrelated marketing.
Credit reporting: we may report identifying details, loan amounts, balances, payment history, late or missed payments, default and account closure or satisfaction to credit reporting agencies, within your authorization and as permitted by law. This includes appropriate corrections and final updates. Reporting can affect your credit history and score. Contact us if you believe information we reported is inaccurate.
These authorizations are set out in section 3 of the Terms and Conditions. They apply to the applicant who accepts them and do not authorize checks on another person. You can contact our Privacy Officer to ask about an inquiry, request correction or discuss withdrawal of consent and its consequences. A Social Insurance Number requested to help match a credit file is optional unless a legal requirement is identified to you.
If you connect a bank account for verification, the connection process identifies the provider and the information you authorize it to access and share. This may include account ownership, balances or transactions relevant to verifying income or payment arrangements. Authorizing bank-data access does not by itself authorize payment debits; the applicable payment authorization governs those debits.
Identity verification may involve an identification image, selfie, liveness check or biometric processing. Before that processing, we provide the relevant notice about the provider, purposes, information involved and retention, and obtain express consent where required. This policy and general Terms acceptance alone are not biometric consent. Contact us before proceeding if you wish to discuss another verification method; we provide alternatives where required by law.
We limit disclosures to information needed for an appropriate purpose and obtain consent unless applicable law permits or requires disclosure without it. Recipients may include:
We do not sell or rent personal information for third-party marketing. The financing-related disclosures and business transactions described above are separate from marketing. Clinics, affiliates and providers of independent products may have their own privacy policies. Their involvement does not remove Beautifi's responsibility for information under our control.
We obtain consent in the form required by law and appropriate to the information and purpose. You may decline optional uses or withdraw consent by contacting our Privacy Officer at privacy@beautifi.com or 1-800-969-7034, subject to legal or contractual restrictions and reasonable notice. We explain any consequences. Declining or withdrawing consent needed for a requested service may prevent us from providing that service or further credit. Withdrawal does not cancel existing payment obligations, reverse lawful processing already completed or require deletion of records we must retain. Processing may continue without consent only where permitted or required by law.
We use the contact details you provide to respond to requests and communicate by telephone, email or text about applications, verification, payment arrangements, accounts and clinic relationships. Optional marketing choices are separate from the contact needed to respond to an enquiry or administer a service.
Beautifi and affiliate marketing. With your separate optional consent, Beautifi may use relevant contact details and marketing preferences to send offers and information about our products and other products or brands we own or are affiliated with. Within that consent, we may also share those details with identified affiliates so they can market their products or services directly to you. Affiliates include businesses under common ownership or control and other affiliated businesses identified in the applicable consent request. We identify the relevant sender or recipients and purposes when requesting consent, including through an accessible linked description where appropriate. A new recipient or purpose is covered only to the extent authorized by your consent or applicable law.
Marketing consent is optional and separate from accepting Terms, applying for financing or requesting a call. Declining it does not affect financing eligibility. Our permission to administer your loan does not give affiliates permission to use loan, credit or verification information for marketing. The sensitive-information restrictions below also apply to affiliate marketing.
Marketing communications identify the sender and how to unsubscribe. Use an email's unsubscribe link, reply STOP to a marketing text, or contact our Privacy Officer. You may ask us to stop our marketing and the affiliate sharing covered by your consent. We action withdrawal requests promptly and within applicable deadlines and communicate them to affected affiliates where required. You can also contact an affiliate through its message or privacy notice. Opting out of marketing does not stop necessary or legally permitted service communications. Promotional contact through each channel is subject to the consent and other rules applicable to that channel.
We use cookies and similar technologies for security, sign-in, forms, preferences, analytics and advertising. These technologies can collect the website and device information described above. Analytics help us understand usage and improve services. Where enabled, session-replay tools record website interactions such as clicks, scrolling and navigation. Advertising technologies measure campaigns and may recognize a browser or device to provide relevant advertising.
These tools may be operated by Beautifi or by service providers. Cookies, pixels and local storage can recognize a browser or device; information collected is not necessarily anonymous. Providers may process information on our behalf, while independent third parties may have their own privacy practices. The applicable consent or tool notice provides additional information about the tools and choices available.
Nonessential analytics, advertising and session-replay technologies are activated only after you opt in. Essential technologies needed to provide requested functions, security or sign-in may operate without an optional-tracking choice. Use the website consent controls to accept, decline or change optional tracking choices. You can withdraw consent at any time; this applies going forward and does not reverse earlier lawful processing. Browser settings can also block or delete cookies. Choices may be specific to a browser or device, and clearing cookies can reset saved preferences. Declining optional tracking does not prevent you from requesting financing or contacting us.
We do not use sensitive financial information (including credit reports, income, loan balances and banking details), identification documents, biometric information or health and treatment information for targeted advertising, including affiliate targeting, or provide that information to advertising platforms for their own marketing. Tracking and session-replay tools exclude or mask sensitive fields and documents before information is transmitted or recorded. We do not use browsing information that reveals sensitive health or financial interests for targeted advertising. Other optional tracking on health or financing pages remains subject to the choices above.
We use automated processing to support application assessment, financing offers, verification and fraud prevention. Some decisions may be made entirely through automated processing. Where required by law, we tell you this no later than when we communicate the decision and, on request, explain the information used, reasons and principal factors behind it. You may correct inaccurate information and submit observations to a person able to review the decision, subject to applicable law.
Beautifi and its service providers may store, access or process information in other provinces and outside Canada, including the United States. Information about Quebec residents may be communicated outside Quebec. Information may then be subject to local laws and lawful access by courts or authorities. We remain responsible for information processed on our behalf and use appropriate contractual and other safeguards, including assessments required by law. Contact our Privacy Officer for further information.
We retain information only for as long as reasonably necessary for the purposes for which it was collected or another purpose you have authorized or the law permits. Relevant factors include the record type, relationship, outstanding obligations, disputes and legal retention requirements. Our internal retention schedule addresses application and loan records, clinic records, verification and financial-crime review records, communications and consent evidence. We review retention regularly and securely destroy or anonymize information when it is no longer needed, subject to legal holds and applicable requirements. Contact our Privacy Officer for information about the period applicable to your records.
We use administrative, technical and physical safeguards appropriate to the information's sensitivity. Access is limited to personnel and service providers who need it for authorized work. Our Privacy Officer oversees privacy practices; staff handling applications, servicing, partner support and security are responsible for protecting information within their roles. We maintain a privacy complaint process and respond to privacy incidents, including appropriate containment, investigation, records and notifications to affected individuals and authorities where required. No system can be guaranteed completely secure.
Subject to applicable law, you may request access to your information, details of its use or disclosure, correction and withdrawal of consent. Additional rights may include obtaining certain computerized information in a structured format, requesting that disclosure cease or links be de-indexed, and exercising the automated-decision rights described above.
Contact our Privacy Officer with a request or complaint. We may verify your identity and authority and respond within the applicable legal deadline. Routine privacy requests are free. Any exceptional fee is charged only where legally permitted and explained in advance. We explain any legally permitted extension or refusal and available review rights. Access may be limited where required or permitted to protect another person's information, legal privilege or a lawful investigation. We review complaints and communicate our response and any appropriate corrective action. You may also contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator without first completing our complaint process.
Financing applicants must be adults who meet the applicable eligibility requirements. We do not direct financing applications to children. If information about a minor is needed for services financed by an adult, collection is limited to what is necessary and subject to the authorization required by law. Contact our Privacy Officer if you believe a child has improperly provided personal information.
We post updates with a revised date and provide additional notice where required. If a new use or disclosure requires consent, we obtain it before proceeding. Continued website use alone does not replace required consent.
Privacy Officer
Beautifi Solutions Inc.
Email: privacy@beautifi.com
Telephone: 1-800-969-7034
Mail: 915-609 Granville Street, Vancouver, BC V7Y 1H4, Canada
